Search jobs!
Divider Advanced Search
Job Details

Job Details

Job Title:

Brand Service Lead


Residence Based, MO, Midwest United States, USA



Industry Sector:


Industry Type:

Chemical, Pesticide and Fertilizer

Career Type:

Job Type:

Full Time

Minimum Years Experience Required:




Want notifications for new jobs like this? Provide your information below to setup an alert.

Brand Service Lead

Apply to this position

More Jobs from Bayer
Send to Friend


At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.


Brand Service Lead 



The primary responsibilities of this role, Brand Service Lead, are to: 


  • Understand customer needs the commercial and brand strategy in order to proactively develop actions for the relevant segment; communicate priorities to the team and ensure implementation;
  • Drive all actions to achieve customer satisfaction working closely with all relevant functions;
  • Manage internal communication with Commercial, Customer Service, Distribution, Planning, Credit, Marketing, Product Management and Manufacturing to ensure achievement of business targets;
  • Be accountable for assigned Regions and Brand Family(s) within the US Control Tower process to collaborate across Product Supply to remove barriers to delivering against quarterly targets, service level agreements and world class customer service;
  • Ensure training is provided in conjunction with Operational Readiness Team to ensure Seed Service Advisors (SSAs) have the skillsets needed to effectively influence customers, utilize basis agronomic knowledge and drive operational excellence;
  • Lead, develop and coach SSAs to deliver business objectives and expected customer experiences;
  • Act on issues escalated by the team, sales or other functions that can inhibit business target achievement or have a negative effect on the brand experience strategy or the customer experience;
  • Lead and support the Seed Service Advisors to: Responsible for the Product Supply relationship with Retail, Seedsman and Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way;
  • Analyze account history and build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account and Bayer business targets;
  • Influence account behavior in support of Sales and Operational business plans including influence to take in non optimal scenarios, adopting new processes, tools, and systems;
  • Implement continuous improvements in operational efficiency and customer experience;
  • Provide value added services that enhance the customer experience and induce loyalty;
  • Utilize basic agronomic knowledge to support product upsell or substitutions;
  • Be accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;
  • Understand, advise and support accounts on product updates, marketing and operational programs;
  • Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs;
  • Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
  • Manage research, resolution, documentation and communication for complaints and errors;
  • Collaborate with Customer Operations for resolution of transactional requests;
  • Responsible for identifying and delivering cross functional solutions to achieve Operational Excellence for Brand Family and Regions while aligning with other Regions for a consistent brand experience;
  • Drive innovative approaches to gain efficiency, reduce resolution rates, and elevate the customer experience.


WHO YOU ARE                                         


Your success will be driven by your demonstration of our LIFE (Leadership Integrity Flexibility Efficiency) values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:


Required Qualifications:


  • Bachelor of Science/ Bachelor of Arts in Agriculture, Agronomy, Business, Supply Chain Management, or related fields; 
  • Five to seven years of operational experience in Customer Service, Commercial, Logistics, Administration, Manufacturing;
  • Excellent collaboration and influencing skills;
  • Ability to inspire and achieve results through others;
  • Poise to manage through high complexity and pressure situations;
  • Key Competencies: customer focus, results orientation, agility, conflict management, decision making, interpersonal, negotiation, relationship management skills.



Preferred Qualifications:

  • Master of Science/ Master of Business Administration;
  • Strong domain knowledge in agriculture;
  • Knowledge of Systems  for SAP and SalesForce.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. 
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

IMPORTANT NOTE for POTENTIAL US CANDIDATES: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.  
Location: Residence Based|Creve Coeur     
Division: Crop Science    
Reference Code: 707102     
Contact Us

To apply please click on APPLY TO THIS POSITION
Job Post Date: 08/24/22
Here are some other jobs you may be interested in applying for.

Signup Newsletter

Sign up for our Newsletter


University Partner Icon

University Partners

The University Partners program is designed to showcase and share information about educational advancement opportunities in agriculture for our users. More
Red Alert

Register for your free account to receive exclusive information and features.

Candidate | Employer